Firstly, please check our outages section, to make sure our website is not currently down or experiencing problems: Medscape Outage Notification Section
If we are not reporting an outage, then please see the below:
Please try clearing your browser cache and deleting your browser cookies. (Click here for online instructions on how to clear your cache and click here for online instructions on how to delete cookies. Please be aware that if you delete all cookies, any saved usernames or passwords that you may have stored in your browser for automatic login will be erased.)
You may also want to try switching your browser into or out of "compatibility mode."
In order for the site to remember you, the browser you are using must be set to accept cookies. This ensures that the "Remember me on this computer" feature works; a cookie will be stored in your cache that retains your login information for the next time.
If these steps do not resolve the issue, please click Contact Us and let us know which browser you are using (eg, Internet Explorer, Chrome), as well as your operating system information (eg, Windows 7, MAC OS 10) and a link to the page that is not loading.