Firstly, please check our outages section, to make sure our website is not currently down or experiencing problems: Medscape Outage Notification Section

If you experience a technical issue when participating in a survey, please slick the 'Contact Us' button on this page, and include the following:

1. Your ID and survey ID, which are both provided within the survey invitation
2. The email invitation you received
3. Describe what is being experienced, and provide the wording of any error message(s) 

Please note: The majority of our surveys are put together by outside clients. Please allow time for us to communicate with these other parties.