We have listed some tips below for searching spam and whitelisting:

If you are using Gmail, please check all tabs 'Primary', 'Social', and 'Promotions'. 

How to search

1. Open Gmail.
2. In the search box at the top of the page, write what you're looking for.
3. Press Enter.

I can't find a message

If you can't find a message you're looking for, try these tips:

• Inside the search box, click the Down arrow . This opens up a page with more ways to filter your search results.
• If you're searching by a label name, try searching by subject line, sender, or other keyword.
  Note: It's possible that the label was only added to one message in the conversation, not the message you're looking for.
• Use search operators to filter your search results.

Search Spam & Trash

Gmail won't show messages from Spam or Trash in your results.

Here's how to see search messages in Spam and Trash:

1. Open Gmail.
2. In the search box at the top of the page, click the Down arrow .
3. In the drop-down menu next to "Search," select Mail & Spam & Trash.
4. Enter your search information.
5. At the bottom, click Search.

If you use another email domain, please Google "whitelist email domain emails"

Example: Whitelist Hotmail emails