If you're not seeing your CME/CE credits in your Tracker, or if you're seeing a different Education Tracker on the Medscape app as opposed to the Medscape site, then it's possible that you've created more than one Medscape account. If you believe this to be the case, please email us at medscapecustomersupport@webmd.net and include as many of the following details as possible:
- Any email addresses you may have used when registering (whether a currently valid email or not)
- Your Medscape username(s)
- The zip code/postal code you entered when registering
- Your full first and last name
- Your date of birth
- The profession and medical specialty you chose at registration
Once we're able to confirm that you are the owner of any duplicate accounts, we will merge them into your more current Medscape account to consolidate all information.
